Refund policy

Our Caring Return Policy: A 4-Day Window of Happiness

Eligibility: 🌟

You have a precious 4-day window, starting from the moment you embrace your purchase, to request a return. To qualify, your treasure must remain in its original, untouched state—unworn, with its tags still tender, nestled in its original packaging. Don't forget to cradle your receipt or proof of purchase close.

Initiating a Return: 💌

Reach out to us at sahajanand.ornaments@gmail.com to set your return journey in motion. Our lovingly crafted instructions will guide you on the path to sending your item to the place we hold dear. Remember, unauthorized returns will find themselves in the cold.

Damages and Issues: 💔

As you first lay eyes on your precious order, please cradle it with care. Should you discover any blemishes, heartaches, or the heartbreak of receiving the wrong treasure, don't hesitate to whisper your concerns to us. We're here to mend those woes and restore your joy.

Non-Returnable Items: 🚫

Like fleeting moments, some items are not meant to return. Perishables, custom creations, personal care delicacies, hazardous materials, flammable secrets, and our special sale gems, including enchanting gift cards, shall remain forever in your possession.

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Exchanges: 🔄

At Sahajanand Ornaments, we strive to ensure your complete satisfaction with every purchase. In the event that you need to exchange an item, we offer two convenient options to facilitate the process:

• Option 1: Exchange with Courier Partner
  • If you opt for our courier partner to collect the exchange item from your doorstep, a shipping charge of 130/- will be applicable.
  • Our courier partner will arrive at your designated location to collect the exchange item.
  • Once received, our team will conduct a thorough quality check of the exchanged item.
  • Upon successful inspection, our team will approve the exchange, and your new item will be promptly dispatched.
• Option 2: Self-Shipment
  • Alternatively, you have the choice to send the exchange item to us through a courier service of your preference.
  • No shipping charge will be applied for exchanges processed through self-shipment.
  • Please ensure the item is securely packaged to prevent any damage during transit.
  • Once received, our team will promptly inspect the item and proceed with the exchange process accordingly.

Important Notes:

• Exchange requests must be initiated within 3 days from the date of purchase.
• Items eligible for exchange must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.
• Exchange requests for items purchased during promotional or discounted periods may be subject to additional terms and conditions.

For further assistance or inquiries regarding our exchange policy, please don't hesitate to contact our customer service team at Customer Care +9194296 90957.

Thank you for choosing Sahajanand Ornaments. We appreciate your continued support and look forward to serving you again.

Sincerely,
Sahajanand Ornaments

Refunds: 💰

After we tenderly receive and inspect your return, our love note will convey the status of your refund. If accepted, a loving refund shall find its way back to your original source of warmth within 10 business days. Remember, just as love takes time to grow, your bank or credit card may need a little extra time to process and deliver the gift of return. If 15 business days have drifted by since our approval, don't hesitate to reach out at Team.sahajanand@gmail.com. We're here to listen and soothe your concerns.